Setoo Life – Privacy Policy

We may collect the following types of information when you register or use Setoo Life:

We may collect the following personal information when you register or use Setoo Life:

• Full name
• Mobile phone number
• Email address
• Age or date of birth (only when required)
• Emergency contact details
• Relationship details (e.g., family members, caregivers)

Depending on features you use, we may collect:

• Location data (real-time or last known, only with your consent)
• SOS alerts and emergency trigger information
• Health-related indicators shared voluntarily (e.g., medical notes for emergencies)

We collect technical information to improve our services:

• Device type, OS version, app version
• IP address, log files, crash logs
• App usage patterns and diagnostics

If you connect third-party services (ambulance providers, emergency responders, communities), limited data may be shared strictly to fulfill the service requested.

We use your information to:

• Provide core safety, SOS, and wellbeing services
• Enable emergency response (ambulance, police, fire, caregivers)
• Notify trusted contacts during emergencies
• Improve app reliability, security, and user experience
• Comply with legal and regulatory obligations
• Prevent fraud, misuse, and unauthorized access

Location data is collected only when: • You explicitly enable it • You trigger an SOS or safety alert • A passive safety feature is activated with consent Location data is: • Used strictly for safety and emergency response • Shared only with designated emergency contacts or responders • Never used for advertising or tracking

We may share your data only with:

• Emergency responders (ambulance, police, fire services)
• Trusted contacts you configure in the app
• Authorized service partners supporting safety operations
• Legal or regulatory authorities when required by law

Setoo Life is not intended for children under 13 without parental or legal guardian consent. If services are enabled for minors (e.g., family safety use cases): • Data is collected only with verified parental consent • Usage is restricted to safety and emergency purposes If you believe we have collected data from a child without consent, please contact us immediately.

We retain personal data only as long as necessary:

• Active account data: while your account remains active
• Emergency logs: retained for legal, audit, or safety review purposes
• Inactive accounts: securely deleted or anonymized after a defined period

We implement industry-standard safeguards including:

• Encryption of data at rest and in transit
• Secure authentication and access controls
• Regular security audits and monitoring

Depending on applicable law, you may have the right to:

• Access your personal data
• Correct or update inaccurate information
• Request deletion of your data
• Withdraw consent at any time
• Export your data (where applicable)

Setoo Life may request the following permissions:

• Location – for SOS and emergency response
• Phone & SMS – to trigger emergency calls or alerts
• Contacts – to notify trusted contacts
• Notifications – to send safety alerts

We may update this Privacy Policy from time to time. Changes will be: • Posted within the app or on our website • Effective immediately upon posting unless stated otherwise Continued use of Setoo Life constitutes acceptance of the updated policy.